At Sleeper Tuning store, we will do our best to make the return or exchange process as simple and smooth as possible.
The refund period ranges from 7 days to a maximum of 24 days.
If the parts are installed outside of Slipper Garage, the parts warranty is not covered.
If there are defects due to installation
We have made the return or exchange process easier through the following procedures:
Returns for received products:
Are there any cases where I will not be able to return any of the products?
There are a number of specific cases where the product cannot be returned:
When submitting a return request after the specified time, which is 48 hours from the date of receipt.
When the product is used, damaged, or is not in the same condition as when you received it.
Consumable products that have been used or installed.
Products that have been tampered with or had their serial numbers removed.
Products without labels, original packaging, or missing any of their accessories.
Products that are fragile or used as a cleaning product.
Can I cancel my order before receiving it?
There are a number of specific cases where the order cannot be cancelled:
48 hours after the order date
When printing an order slip
Special requests or customizations after confirmation
If I receive a defective or damaged item, how can I get a refund?
If you receive a damaged or defective item, you can return it to us in the same condition and original packaging as when you received it. Once we receive the item, we will inspect it, and if it is found to be defective or damaged, we will immediately begin the process of refunding your money, including both the purchase price and the shipping costs.
The item I received was not the same item I ordered, how can I return it?
First, we apologize for this unintentional error. In this case, you can return the item in its original condition and packaging. Once we receive the item, we will immediately begin processing your full refund.
I changed my mind and I no longer want the item I bought. Can I return it? How?
Of course, you can return any item you no longer wish to purchase. We understand the buyer's right to receive exactly what they want and their right to change their mind about a purchase. In this case, simply contact us to cancel your order and we will refund you in full.
If you received the item with the customer bearing the shipping costs, you can return it within 48 hours of the date of receipt, provided that the item is not defective.
Listed among the items that cannot be returned
The item must be returned in the same condition as when you received it, with its packaging.
In any case, you can contact Sleeper Tuning's customer service center via WhatsApp at support . For more information.
What items cannot I return?
Items that you cannot return are:
All goods that clearly state that this item cannot be returned.
In addition to all consumable goods listed in consumer rights regarding the return of sold goods.
How much time does the shipping agent need to receive and deliver the returned goods?
Under normal circumstances, the shipping agent will contact you within three to five business days from the date you request the return of the item. However, sometimes it may take up to two weeks for the shipping service provider to collect the item from you.
Can the product be refunded if the order is delayed?
Normally, preparing and sending the product to the customer takes a maximum of 14 working days. If this period is exceeded, the customer has the right to request a full refund including the shipping cost. Special orders are excluded, as they may require manufacturing or be shipped by sea, and the process of sending this type of order may take from 30 days to 120 days from the time the order is placed.
In any special request, the client will be contacted to obtain their approval for the period specified above.
Does the programming come with a warranty?
The programming guarantee includes a guarantee that the vehicle will operate without problems immediately after the programming is completed. In the event of a malfunction on the first start of the vehicle and the programming team is unable to fix the fault, the customer is entitled to a full refund. The programming guarantee includes the customer experiencing a difference in the vehicle's performance and an increase in its efficiency. If the customer requests a refund due to the lack of a difference in vehicle performance, the vehicle will be tested on a horsepower measurement device. If no difference in performance is found, the customer is entitled to a full refund of the programming fee, and our store will bear the cost of the horsepower test. If a positive difference is found on the horsepower measurement device, the customer is responsible for the test cost, which is estimated at 200 riyals per test. Note that the test requires two attempts on the device to measure the difference (before and after). The test is conducted at one of our approved centers, and in this case, the customer is not entitled to a refund.
Can I arrange an appointment with the shipping service provider to deliver the item to him?
Currently, you cannot directly contact the shipping service provider to schedule delivery of the item to the courier, but you can arrange a time that suits you with the courier when he contacts you.
Can I return the item I purchased after 48 hours?
If circumstances prevent you from returning the item within 48 hours of receipt, you can contact Sleeper Tuning's customer service center via WhatsApp at support . For more information.
In general, all goods that are approved for return must be subject to consumer protection rules and regulations.
How can I get my money back on my credit card?
Refunds are processed quickly and smoothly once the item is received. If you paid electronically (such as by credit card or Europay), the refund will be credited directly to your card. The processing time varies depending on your bank's requirements; sometimes it may take up to a month to receive your refund.
If I have already paid, how can I get my money back?
Refunds are processed quickly and smoothly once the item is received. The refund amount will be transferred to your bank account. For your security, please ensure that your bank account is the same one listed on your Sleeper Tuning profile.
What products are covered by the warranty?
All EDDYSTAR brand products and all BOV type products come with a two-year warranty.
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